FAQ

 

Question: Can we ship items?

Answer: We can ship items for you. There is a $3.75 charge per box on top of the normal UPS delivery charge. We ship UPS Ground unless otherwise notified.

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Question: How long will it take to complete my order?

Answer: Turn around time depends on our scheduling at the time of ordering. We ask for two weeks from time of ordering to complete the order. We should have the art and shirts in house with all Purchase Order details at that time.

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Question: Can an order be printed quickly, if necessary?

Answer: We can print certain orders within days if necessary, however, rush charges of $25 to $40 may pertain. Rush times depend on our schedule at time of order.

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Question: What determines the final price of my order?

Answer: Prices are determined by the amount of shirts, number of print colors, number of print locations, art time, turnaround time, and color of items. In general, the more shirts you order, the less you will pay per shirt. Please contact us for a quote.

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Question: What items can be printed?

Answer: We can print on almost any wearable material, towels, or fabrics made of cotton or polyester.

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Question: What is your minimum piece order?

Answer: We will print an order as small as one item. However, we reserve the right to not take orders or change the minimum order at any given time due to our schedule and availability.

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Question: Is there an art charge if I send the file in a proper format?

Answer: This depends on what is being printed. In general, logos should sent as vector formats.

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Question: How long before I can see my custom design?

Answer: If we are creating the art, we will email you a digital proof for approval before printing. Delay in your approval of the artwork could possibly delay the delivery date of your apparel. We ask your cooperation in the approval process to respond in a timely manner.

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Question: How accurate is the emailed color proof?

Answer: The emailed proof will be fairly accurate in art design, however, the colors will not necessarily be accurate due to personal color calibration of your monitor.

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Question: How many colors can be printed per design?

Answer: We can print up to eight colors on a light colored shirt and five colors plus a primer on dark colored shirts.

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Question: When do I have to pay for the invoice?

Answer: A 50% payment is required to place an order unless you have an established account with us. The remainder is to be paid at time of pick up.

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